Every GEGO device is uniquely identified by a serial number. When adding your GEGO device to your account for the first time, the GEGO App will try to identify your device using a Bluetooth connection. If for any reason your phone is not able to access Bluetooth, your GEGO serial number will allow adding the device manually to your account.
If you ever need to reach our customer support team, sharing your device serial number will help the team speed up to find a solution to your inconvenience.